1. Service Notice and General Disclaimer
1.1 All training programmes, certification courses, workshops, learning materials, and related services offered by Grras Solutions Pvt. Ltd. (“ Company”) are provided on an “as available” basis. While the Company makes reasonable efforts to keep course information accurate, relevant, and updated, it does not guarantee uninterrupted access to services, error-free learning materials, or continuous availability of training resources.
1.2 The Company does not guarantee examination success, certification approval, employment opportunities, job placement, salary levels, or career progression unless such commitments are specifically confirmed in written form. Individual outcomes depend on several factors including the learner’s dedication, existing technical knowledge, and current employment market conditions.
2. Courses and Enrolment
2.1 The Website provides access to professional training programmes, certification courses, workshops, and related educational services (“Courses”). A learner’s enrolment in any Course is considered valid only after the required course fee has been successfully received and written confirmation has been issued by the Company.
2.2 Course fees paid to the Company are generally non-refundable and cannot be transferred to another individual unless the Company provides written approval for such a change. The Company reserves the right to adjust course schedules, training formats, instructors, or curriculum when operational circumstances require such changes.
2.3 Failure to complete payment obligations or any misuse of payment systems may result in suspension or cancellation of enrolment without prior notification. Where necessary, the Company may also take appropriate legal action.
3. Website Use and Intellectual Property
3.1 The Website https://stage.grras.com/en-us, along with all content displayed on it—including text, training modules, videos, presentations, graphics, logos, downloadable materials, documentation, software components, and digital resources—belongs exclusively to Grras Solutions Pvt. Ltd.. These materials are protected under applicable intellectual property laws and international copyright regulations.
3.2 Users are granted a limited licence to access and view the Website and its materials strictly for personal educational use. This licence is non-exclusive, non-transferable, and revocable. Users must not reproduce, distribute, modify, publish, or commercially exploit any part of the Website or course materials without prior written permission from the Company.
3.3 Users must not attempt to introduce harmful software, gain unauthorised access to restricted areas, interfere with the operation of servers, misuse account credentials, or perform any activity that disrupts the proper functioning of the Website. The Company may monitor usage and take appropriate action if violations occur.
4. Service Warranty Limitations
4.1 To the extent permitted by applicable law, Grras Solutions Pvt. Ltd. does not provide any express or implied guarantees regarding the reliability, accuracy, availability, or suitability of its services. This includes any implied assurances related to quality, performance, or suitability for a specific purpose.
4.2 The Company cannot guarantee that access to the Website or training platforms will always remain uninterrupted, secure, or error-free. Temporary disruptions may occur due to system maintenance, technical issues, third-party service interruptions, or other operational circumstances.
4.3 Any decisions or actions taken by users based on course materials, training sessions, or information provided through the Website are made entirely at the user’s own discretion and risk.
5. Limitation of Liability
5.1 Under no circumstances shall Grras Solutions Pvt. Ltd., including its directors, employees, instructors, partners, or affiliates, be responsible for indirect or consequential losses arising from the use of the Website or participation in any Course.
5.2 This limitation includes damages resulting from service interruptions, delays, inaccuracies in content, data loss, missed opportunities, actions of third parties, or unauthorised access to user information, whether or not such risks were foreseeable.
5.3 Where liability cannot be excluded under applicable law, the Company’s maximum financial responsibility shall be limited to the total course fee paid by the user for the specific programme associated with the claim.
6. Dispute Resolution
6.1 If any disagreement, claim, or dispute arises in connection with these Terms, course enrolment, payments, scheduling, certifications, or Website usage, both parties agree to first attempt to resolve the matter through written communication and reasonable negotiation.
6.2 Users agree not to initiate public complaints, defamatory remarks, or third-party escalation before providing the Company with a fair opportunity to address the issue internally.
6.3 If a resolution cannot be reached within a reasonable time, either party may pursue further legal remedies as permitted under the governing law specified in these Terms.
7. Batch Transfer and Schedule Policy
7.1 Training batches and schedules are determined by the Company based on operational requirements, trainer availability, and course structure. Requests for batch changes must be submitted in writing and will be considered subject to seat availability.
7.2 The Company retains the right to approve or decline batch transfer requests at its discretion. If granted, a learner may be permitted a batch change only once during the duration of enrolment and may need to meet certain administrative conditions.
7.3 Learners who fail to attend scheduled sessions without providing prior notice may lose eligibility for batch transfer requests.
8. User Responsibility and Indemnity
8.1 By using the Website or enrolling in a Course, you agree to protect and hold harmless Grras Solutions Pvt. Ltd., its management, trainers, employees, partners, and affiliates from any claims, damages, or expenses arising from your violation of these Terms.
8.2 This includes situations involving misuse of services, unauthorised sharing of course materials, infringement of intellectual property rights, unlawful activities, inaccurate information provided by the user, or violations of third-party rights.
8.3 The Company may assume responsibility for defending any such claim and may require the user to cover associated legal costs where applicable.
9. Acceptance of Terms
9.1 By accessing the Website, enrolling in a Course, or using services offered by Grras Solutions Pvt. Ltd., you confirm that you have read, understood, and agreed to comply with these Terms and Conditions, along with any related policies published on the Website.
10. General Provisions
10.1 These Terms represent the complete agreement between the user and Grras Solutions Pvt. Ltd. concerning the use of the Website and training services. They replace any previous discussions, communications, or agreements relating to the same subject matter.
10.2 If any part of these Terms is determined by a competent court to be invalid or unenforceable, the remaining provisions will continue to remain valid and enforceable.
10.3 Failure by the Company to enforce any provision or right under these Terms shall not be considered a waiver of that provision in the future.
11. Account Suspension or Termination
11.1 Grras Solutions Pvt. Ltd. may suspend or terminate access to the Website, course platforms, or related services at its sole discretion if a user breaches these Terms, fails to meet payment obligations, engages in fraudulent activity, or behaves in a way that harms the Company’s systems or reputation.
11.2 Upon termination, the user must immediately stop using course materials, digital resources, and Website content.
11.3 Termination of access does not automatically entitle the user to a refund or compensation unless specifically approved in writing by the Company.
12. Governing Law and Jurisdiction
12.1 These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of India.
12.2 Any disputes arising from these Terms shall fall under the exclusive jurisdiction of the competent courts located in Jaipur, Rajasthan
